Refund policy
1. Return Policy
You have the right to revoke already concluded sales contracts within 30 days without giving reasons. The period for revocation is 30 days from the day on which you or a third party designated by you received the goods. The objection deadline is met if you send us the notice of exercise before the expiry of the revocation deadline. You exercise the right of withdrawal by informing us in writing (e.g. letter, email, fax) that you are withdrawing from the contract or by requesting a return in your customer account. Feel free to download and use our revocation form. Customers are responsible for organizing and paying for the return shipping. This includes both the shipping costs and any other potential fees that may arise (e.g., customs duties or taxes). Please note that the goods must be unworn, undamaged and originally packed.
We recommend using a tracked shipping service to ensure the return is safely delivered to us. Returns that are not properly tracked cannot be processed.
Please refer to our General Terms and Conditions Article 4 for the complete revocation provisions.
Please send us your declaration of revocation:
Cover Watches
Chrono AG
Weissensteinstrasse 49
4502 Solothurn
Switzerland
Phone +41 032 624 14 14
Email: mail@coverwatches.com
We recommend the following for the return shipment
1. to use the original packaging provided by us. This will prevent damage during transport.
2. to use the return form provided by us.
3. to keep the proof of shipment.
2. Withdrawal policy for consumers
Consumers have a statutory right of withdrawal. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession.
Right of withdrawal
You have the right to withdraw from this contract within thirteen days without giving any reason. The revocation period is thirteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods. To exercise your right of withdrawal, you must contact us,
Cover Watches Switzerland
Chrono AG
Weissensteinstrasse 49
4502 Solothurn
Switzerland
Phone +41 032 624 14 14
E-mail: mail@coverwatches.ch
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail) or you . You can use the following sample withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Sample withdrawal form
If you wish to withdraw from the contract, please complete this form and return it to us:
Cover Watches Switzerland
Chrono AG
Weissensteinstrasse 49
4502 Solothurn
Switzerland
Phone +41 032 624 14 14
Email: mail@coverwatches.ch
- I/we (*) hereby revoke the contract concluded by us (*) for the purchase of the following goods (*)/the provision of the following services (*)
- Ordered on (*)/ received on (*)
- Name of the consumer(s)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notifications on paper)
- Date(s)
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(*) Delete as appropriate.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 30 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods to us immediately and in any event no later than thirteen days from the date on which you notify us of the revocation of this contract. Customers are responsible for organizing and paying for the return shipping. This includes both the shipping costs and any other potential fees that may arise (e.g., customs duties or taxes). Please note that the goods must be unworn, undamaged and originally packed.
Cover Watches Switzerland
Chrono AG
Weissensteinstrasse 49
4502 Solothurn
Switzerland
Phone +41 032 624 14 14
Email: mail@coverwatches.ch
to return or hand over the goods. The deadline is met if you send the goods before the period of thirteen days has expired.
You shall bear the direct costs of returning the goods. You have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
End of the withdrawal policy
Exceptions to the right of withdrawal
The right of withdrawal does not apply to the delivery of goods that are manufactured according to customer specifications or are clearly tailored to personal needs, to the delivery of audio or video recordings or software if the delivered data carriers have been unsealed by you or to sealed goods that are not suitable for return for reasons of health protection or hygiene and whose seal has been removed after delivery.